Welcome to Fenzoria Distribution Hub.

At Fenzoria Distribution Hub, protecting our customers, payment systems, and business operations from fraudulent activities is one of our highest priorities. We are committed to maintaining a secure shopping environment through responsible verification procedures, transaction monitoring, and risk management practices.

This Fraud Prevention Policy explains the measures we may take to detect, prevent, investigate, and respond to suspected fraudulent activity involving our website, products, payments, and services.

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to this Fraud Prevention Policy.

Our Commitment

Fenzoria Distribution Hub is committed to:

• Protecting customers from unauthorized transactions.
• Maintaining secure payment processes.
• Preventing identity misuse.
• Reducing fraudulent activities.
• Ensuring fair business practices.
• Protecting customer information.
• Maintaining the integrity of our platform.

Fraud prevention measures are implemented to safeguard both customers and legitimate business operations.

What Is Fraud?

Fraud includes any dishonest, deceptive, or unauthorized activity intended to obtain products, services, payments, refunds, or other benefits unlawfully.

Examples may include:

• Unauthorized Payment Transactions
• Identity Misrepresentation
• Stolen Payment Methods
• False Refund Claims
• Fake Return Requests
• Chargeback Abuse
• Delivery Fraud
• Fake Customer Accounts
• Account Takeover Attempts
• False Warranty Claims
• Coupon Abuse
• Promotional Misuse
• Document Forgery
• Submission of False Information

Fraud Detection Measures

To protect our platform, we may use a combination of automated systems and manual reviews.

Fraud prevention measures may include:

• Payment Verification
• Billing Verification
• Shipping Address Verification
• Contact Information Verification
• Identity Confirmation (where appropriate)
• Order Pattern Analysis
• Device Risk Assessment
• Transaction Monitoring
• Internal Security Reviews
• Manual Order Review

These measures help identify unusual or suspicious activity before orders are processed.

Order Verification

Certain orders may require additional verification before processing.

Verification may include:

• Confirmation of Customer Details
• Order Confirmation
• Payment Confirmation
• Address Verification
• Contact Verification
• Additional Supporting Information

Orders may remain on hold until the verification process has been completed.

Payment Verification

Payments may undergo security screening before an order is approved.

Orders may be delayed or declined if:

• Payment Authorization Fails
• Billing Information Cannot Be Verified
• Multiple Payment Attempts Are Detected
• High-Risk Payment Activity Is Identified
• Banking Verification Is Incomplete

These checks are intended solely to protect customers and reduce unauthorized transactions.

Suspicious Activity

Activities that may trigger additional review include:

• Multiple failed payment attempts.
• Multiple orders placed within a short period.
• Significant mismatch between billing and shipping information.
• Repeated use of different payment methods.
• Orders that appear inconsistent with normal purchasing behaviour.
• Repeated failed account login attempts.
• Multiple accounts using identical information.
• Unusual refund or replacement requests.

The presence of one or more of these indicators does not automatically mean fraud has occurred but may require further verification.

Account Security

Customers are responsible for protecting their accounts.

We recommend:

• Using strong passwords.
• Keeping login credentials confidential.
• Never sharing OTPs.
• Never sharing UPI PINs.
• Never sharing banking passwords.
• Updating passwords periodically.
• Logging out from shared devices.

Customers should immediately notify us if they suspect unauthorized account activity.

Identity Verification

Where reasonably necessary, we may request additional verification before processing an order or resolving certain requests.

Verification may include confirmation of:

• Customer Name
• Registered Email Address
• Registered Mobile Number
• Billing Address
• Shipping Address
• Order Information
• Payment Information

Verification requests are used solely for security and fraud prevention purposes.

Delivery Verification

To reduce delivery-related fraud, we may review:

• Delivery Records
• Courier Tracking
• Shipment Confirmation
• Delivery Attempts
• Delivery Address Accuracy

Customers may be asked to cooperate if additional information is required during an investigation.

Returns, Refunds & Replacement Fraud

We reserve the right to investigate requests involving:

• Repeated Return Claims
• Repeated Missing Item Claims
• False Damage Reports
• Fabricated Unboxing Evidence
• Duplicate Refund Requests
• Product Switching
• Warranty Abuse
• Replacement Abuse

Requests found to involve fraudulent activity may be declined.

Promotional Fraud

To maintain fairness, promotional abuse may result in the cancellation of promotional benefits.

Examples include:

• Multiple Accounts for One Promotion
• Fake Referrals
• Coupon Manipulation
• Automated Purchases
• Bulk Promotional Abuse
• Unauthorized Coupon Distribution

Promotional offers may be cancelled where abuse is identified.

Chargeback Monitoring

Customers are encouraged to contact Customer Support before initiating a payment dispute or chargeback.

Many payment issues can be resolved through direct communication.

Where a chargeback appears fraudulent or abusive, we reserve the right to:

• Review the Transaction
• Submit Supporting Documentation
• Contest the Chargeback where appropriate
• Restrict Future Purchases
• Take additional action permitted by applicable law

Investigation Process

When suspicious activity is identified, we may:

• Review Order Records.
• Verify Payment Information.
• Review Customer Communications.
• Examine Shipping Information.
• Contact the Customer.
• Coordinate with Payment Service Providers.
• Coordinate with Logistics Partners.
• Request Additional Documentation.
• Temporarily Delay Order Processing.

Each case is reviewed individually.

Order Cancellation

To protect our customers and business, we reserve the right to refuse, suspend, or cancel orders where fraud or unauthorized activity is reasonably suspected.

Examples include:

• Failed Verification
• Unauthorized Transactions
• Payment Fraud
• Identity Misrepresentation
• Policy Abuse
• Technical Manipulation
• Violation of Applicable Laws
• Violation of our Terms of Service

Where applicable, eligible payments received for cancelled orders will be processed according to our Refund Policy.

Cooperation with Authorities

Where required by applicable law, we may cooperate with:

• Law Enforcement Agencies
• Regulatory Authorities
• Financial Institutions
• Payment Service Providers
• Courts
• Government Authorities

Such cooperation may include sharing information where legally required.

Customer Responsibilities

Customers are encouraged to:

• Keep account credentials secure.
• Protect payment information.
• Use accurate personal information.
• Review account activity regularly.
• Report suspicious transactions promptly.
• Cooperate with verification procedures.
• Use the website lawfully.

These practices help maintain a secure shopping environment for everyone.

Privacy

Information collected for fraud prevention is handled in accordance with our Privacy Policy and Data Protection Policy.

We use such information only for legitimate business, security, legal, and operational purposes.

Policy Updates

We reserve the right to modify this Fraud Prevention Policy at any time to reflect:

• Security Improvements
• Operational Changes
• Legal Requirements
• Technology Updates
• Risk Management Enhancements

The latest version published on our website shall apply.