Shipping policy
Welcome to Fenzoria Distribution Hub. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website. We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.
By placing an order with Fenzoria Distribution Hub, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
1. Shipping Coverage
Fenzoria Distribution Hub currently delivers to most serviceable locations across India through trusted logistics partners.
Delivery availability depends on:
- Courier serviceability
- Local regulations
- Delivery network coverage
- Remote area accessibility
- Operational conditions
Certain remote or restricted locations may require additional delivery time or may not be serviceable.
2. Order Processing
All orders undergo multiple operational steps before dispatch, including:
- Order confirmation
- Payment verification
- Quality inspection
- Product packing
- Shipping label generation
- Courier allocation
- Final dispatch
Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
Orders placed on Sundays or public holidays will be processed on the next working business day.
During high-demand periods, festivals, promotional campaigns, or unforeseen operational circumstances, processing may require additional time.
3. Estimated Delivery Timeline
Estimated delivery timelines are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 4–7 Business Days |
| Non-Metro Cities | 5–9 Business Days |
| Semi-Urban Areas | 6–10 Business Days |
| Remote Locations | 7–12 Business Days |
These timelines are estimates only and should not be considered guaranteed delivery commitments.
Actual delivery may vary depending on courier operations and external circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Where promotional offers provide free shipping, such offers shall apply only according to the published promotional terms.
Additional shipping charges may apply for:
- Remote delivery areas
- Address corrections
- Re-shipping requests
- Special delivery requirements
5. Order Confirmation
After successfully placing an order, customers will receive an order confirmation through the registered communication details.
This confirmation includes basic order information and confirms that the order has been successfully received for processing.
Receiving an order confirmation does not necessarily indicate that the order has already been dispatched.
6. Shipment Tracking
Once an order has been dispatched, customers may receive shipment tracking details, subject to courier availability.
Tracking information may require up to 24–48 hours to become active after dispatch.
Courier tracking updates are controlled by the logistics provider and may occasionally experience delays.
7. Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages depending on:
- Inventory availability
- Warehouse allocation
- Courier routing
- Product dimensions
- Packaging requirements
Customers will not incur additional shipping charges solely because an order is shipped in multiple packages unless specifically communicated.
8. Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Incorrect phone number
- Refusal to accept delivery
the shipment may be returned to our warehouse.
Additional shipping charges may apply if re-dispatch is requested.
9. Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including:
- Full Name
- Complete Address
- Landmark (if applicable)
- City
- State
- Postal Code
- Mobile Number
Fenzoria Distribution Hub shall not be responsible for delays, failed deliveries, or additional expenses arising from inaccurate or incomplete shipping information.
10. Delivery Delays
Although we work closely with trusted logistics providers, certain events beyond our control may affect delivery timelines, including:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Political disturbances
- Transportation disruptions
- High shipment volumes
- Operational constraints
- Courier network delays
Such delays shall not automatically entitle customers to compensation or cancellation unless required by applicable law.
11. Failed Delivery
If a shipment is returned due to unsuccessful delivery attempts or customer-related issues, we may contact the customer to arrange re-delivery.
Re-dispatch may be subject to additional shipping costs where applicable.
12. Inspection Upon Delivery
Customers are encouraged to inspect the package immediately upon delivery.
If the package appears:
- Damaged
- Opened
- Tampered with
- Incomplete
customers should document the condition with photographs and contact our support team as soon as reasonably possible.
Prompt reporting helps us investigate and resolve issues efficiently.
13. Damaged or Incorrect Deliveries
If you receive:
- Wrong product
- Damaged product
- Missing item
- Defective item
please contact our support team within 48 hours of delivery.
Supporting photographs, videos, or other relevant information may be requested during verification.
Such requests are handled in accordance with our Return, Refund, Exchange & Cancellation Policy.
14. Order Cancellation After Dispatch
Once an order has been packed and dispatched, cancellation may no longer be possible.
Customers should review their shipping details carefully before confirming their purchase.
15. Shipping Restrictions
Certain products may have delivery limitations due to:
- Regulatory requirements
- Courier restrictions
- Product characteristics
- Geographic limitations
If delivery becomes impossible after an order is placed, customers will be contacted with an appropriate resolution.
16. Ownership and Risk
Ownership of products transfers to the customer upon successful delivery to the shipping address provided.
Customers are responsible for ensuring that the delivery address is secure and capable of receiving shipments.
17. Force Majeure
Fenzoria Distribution Hub shall not be held responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Epidemics
- Pandemics
- Government actions
- Strikes
- Transportation disruptions
- Power failures
- Civil unrest
- Any other unforeseen operational events
18. Changes to This Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time to reflect changes in our operations, legal requirements, or logistics processes.
The latest version published on our website shall apply to future orders.
19. Contact Information
If you have any questions regarding shipping, order status, or delivery, please contact us:
Fenzoria Distribution Hub
Email: operations@fenzoria.store
Customer Support: +91 1800 892 4307
Business Address: Fenzoria Distribution Hub
Plot No. 312–319 Logistics & Distribution Park Sector
Omega Central Freight Corridor Raipur
Chhattisgarh – 493111, India