Terms of service

Welcome to Fenzoria Distribution Hub ("Fenzoria", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our online store.

By accessing, browsing, creating an account, or placing an order on our website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service. If you do not agree with these Terms, please discontinue using our website and services.

1. Eligibility

To use our website and purchase products, you must:

  • Be at least 18 years of age or have permission from a parent or legal guardian.
  • Provide accurate and complete information.
  • Use the website only for lawful purposes.
  • Comply with all applicable laws and regulations.

We reserve the right to refuse service or cancel orders if these requirements are not met.

2. Acceptance of Orders

Placing an order does not automatically guarantee acceptance.

Every order is subject to:

  • Product availability
  • Payment verification
  • Fraud screening
  • Order verification
  • Delivery feasibility
  • Compliance with applicable laws

We reserve the right to decline or cancel any order at our sole discretion, including cases involving suspected fraud, pricing errors, inventory issues, duplicate orders, abuse of promotions, or violation of these Terms.

3. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • Product colors may vary depending on screen settings.
  • Slight variations in stitching, texture, measurements, packaging, or appearance may occur.
  • Images are for illustration purposes unless otherwise stated.
  • Availability may change without prior notice.

Minor manufacturing variations shall not be considered defects.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice.

While we strive for accuracy, typographical errors, pricing mistakes, or technical errors may occasionally occur. In such cases, we reserve the right to cancel or modify affected orders before shipment.

5. Payments

We accept secure payment methods available during checkout.

Payment authorization is required before order processing begins.

Orders may be delayed or cancelled if:

  • Payment fails
  • Verification cannot be completed
  • Fraud risks are detected
  • Banking restrictions apply

We do not store complete debit card, credit card, CVV, or banking credentials.

6. Order Verification

To protect customers and maintain secure transactions, certain orders may require additional verification.

Verification may include confirmation of:

  • Customer identity
  • Billing information
  • Shipping information
  • Payment confirmation
  • Contact details

Failure to complete verification may result in cancellation.

7. Shipping

Shipping timelines displayed on the website are estimated delivery periods and are not guaranteed.

Delivery may be affected by:

  • Weather
  • Public holidays
  • Natural disasters
  • Courier delays
  • Government restrictions
  • High seasonal demand
  • Remote delivery locations

Customers will receive shipment updates whenever available.

8. Returns, Refunds & Exchanges

Returns, refunds, replacements, cancellations, and exchanges are governed by our separate Return, Refund, Exchange & Cancellation Policy, which forms an integral part of these Terms.

Customers are encouraged to review that policy before making any purchase.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate information.
  • Maintain confidentiality of their account credentials.
  • Use the website lawfully.
  • Avoid fraudulent transactions.
  • Not misuse promotional offers.
  • Not interfere with website functionality.
  • Respect intellectual property rights.

Customers are responsible for activities conducted through their accounts.

10. Intellectual Property

Unless otherwise stated, all content on this website is the exclusive property of Fenzoria Distribution Hub or its licensors, including:

  • Logos
  • Graphics
  • Product Images
  • Product Descriptions
  • Website Design
  • Layout
  • Icons
  • Text
  • Branding Elements
  • Software Components

No material may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

11. Prohibited Activities

Users shall not:

  • Attempt unauthorized access.
  • Distribute malware or harmful code.
  • Interfere with website operations.
  • Use automated scraping tools without authorization.
  • Upload unlawful content.
  • Impersonate another individual or organization.
  • Misrepresent identity.
  • Violate applicable laws.
  • Engage in fraudulent purchases.
  • Abuse promotional offers.
  • Submit false chargeback claims.

Violation of these Terms may result in suspension or permanent restriction of access.

12. Fraud Prevention

Fenzoria Distribution Hub actively monitors transactions to reduce fraud and protect customers.

Orders identified as potentially suspicious may be:

  • Delayed
  • Verified
  • Modified
  • Cancelled
  • Reported where legally required

Customers may be asked to provide reasonable verification before dispatch.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Fenzoria Distribution Hub shall not be liable for:

  • Indirect losses
  • Incidental damages
  • Consequential damages
  • Business interruption
  • Loss of profits
  • Data loss
  • Delays caused by third parties
  • Events beyond our reasonable control

Nothing in these Terms excludes liability where exclusion is prohibited by law.

14. Third-Party Services

Our website may integrate with third-party services including payment processors, logistics providers, analytics providers, or other service partners.

Such third parties operate under their own terms and privacy policies.

We are not responsible for third-party content, practices, or services.

15. Website Availability

While we strive to maintain uninterrupted access, we do not guarantee continuous availability.

Temporary interruptions may occur due to:

  • Maintenance
  • Technical upgrades
  • Security improvements
  • Network failures
  • Events beyond our control

16. User Content

If users submit reviews, feedback, suggestions, or other content, they grant Fenzoria Distribution Hub a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish such content for business purposes, subject to applicable laws.

Users remain responsible for ensuring that submitted content does not violate the rights of others.

17. Privacy

Collection and processing of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using our website, you acknowledge that your information may be processed in accordance with that Privacy Policy.

18. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Epidemics
  • Pandemics
  • War
  • Civil disturbances
  • Transportation disruptions
  • Communication failures
  • Power outages

19. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Revised Terms become effective immediately upon publication unless otherwise required by applicable law.

Continued use of the website after updates constitutes acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts having authority over the location of our principal business operations.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return, Refund, Exchange & Cancellation Policy, and other published policies, constitute the complete agreement between you and Fenzoria Distribution Hub regarding the use of our website and services.