Payment Policy

Welcome to Fenzoria Distribution Hub.

This Payment Policy explains how payments are processed, verified, secured, and managed when you place an order through our website. Our objective is to provide every customer with a safe, transparent, and reliable payment experience while maintaining the highest standards of security and fraud prevention.

By placing an order with Fenzoria Distribution Hub, you acknowledge that you have read, understood, and agreed to this Payment Policy.

1. Accepted Payment Methods

We currently support secure online payment methods made available during checkout. Depending on availability, customers may use one or more of the following payment options:

  • UPI (Unified Payments Interface)
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Digital Wallets
  • EMI Options (where available)
  • Other secure payment methods displayed during checkout

Available payment methods may vary depending on your location, banking institution, device, or payment service provider.

2. Secure Payment Processing

All online payments are processed through trusted third-party payment service providers that use industry-standard encryption and security technologies.

Fenzoria Distribution Hub does not intentionally store:

  • Complete Debit Card Numbers
  • Complete Credit Card Numbers
  • CVV Numbers
  • Internet Banking Passwords
  • UPI PINs
  • OTPs
  • Banking Credentials

Customers should never share confidential banking information with anyone claiming to represent Fenzoria Distribution Hub.

3. Payment Authorization

Before an order is confirmed, your payment may undergo authorization and verification procedures.

Orders will only proceed for fulfillment after successful payment confirmation and applicable verification checks.

If payment authorization is unsuccessful, your order may remain unconfirmed or may be automatically cancelled.

4. Payment Verification

To maintain a secure shopping environment and reduce fraudulent activities, certain transactions may require additional verification.

Verification may include:

  • Customer Identity Confirmation
  • Billing Information Verification
  • Shipping Address Confirmation
  • Contact Information Verification
  • Payment Confirmation
  • Fraud Screening

Additional verification helps protect both our customers and our business from unauthorized or suspicious transactions.

5. Failed Payments

A payment may fail due to several reasons, including but not limited to:

  • Banking server issues
  • Insufficient account balance
  • Card restrictions
  • Incorrect payment details
  • UPI application errors
  • Network interruptions
  • Bank security checks
  • Transaction timeout
  • Payment gateway interruptions

If your payment fails, please verify your banking information and try again using the available payment options.

6. Payment Pending

In some situations, your bank may successfully debit the payment while confirmation is temporarily delayed.

If your payment status remains pending, please allow sufficient time for synchronization between your financial institution and the payment processor.

If the issue persists, please contact our customer support team with:

  • Order Number (if available)
  • Transaction Reference Number
  • Payment Date
  • Payment Amount
  • Registered Email Address

Our team will assist in verifying the transaction.

7. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us immediately.

Our team will investigate the transaction with the payment service provider and provide an appropriate resolution where applicable.

8. Pricing Accuracy

We make every reasonable effort to ensure that product prices displayed on our website are accurate.

However, occasional pricing errors may occur due to:

  • Technical issues
  • Human error
  • System synchronization
  • Software updates

If an incorrect price has been displayed, we reserve the right to cancel or modify the affected order before shipment, subject to applicable law.

9. Taxes

Applicable taxes, if any, will be calculated in accordance with prevailing laws and displayed during the checkout process before payment confirmation.

Customers are responsible for reviewing the final payable amount before completing the purchase.

10. Currency

Unless otherwise specified, all prices displayed on our website are listed in Indian Rupees (INR).

International currency conversion charges imposed by banks or payment providers are outside the control of Fenzoria Distribution Hub.

11. Refund Processing

Approved refunds are processed in accordance with our Return, Refund, Exchange & Cancellation Policy.

Where applicable:

  • Refunds are generally issued to the original payment method used during purchase.
  • Processing times may vary depending on your bank, payment provider, or financial institution.
  • Additional banking processing time may apply after the refund has been initiated.

12. Fraud Prevention

Fenzoria Distribution Hub maintains fraud detection procedures to help protect customers and prevent unauthorized transactions.

Orders may be delayed, verified, cancelled, or declined if unusual activity is detected, including:

  • Mismatched customer information
  • High-risk payment patterns
  • Multiple unsuccessful payment attempts
  • Suspicious purchasing behavior
  • Unauthorized transaction indicators

These measures are implemented solely for security purposes.

13. Chargeback Policy

Customers are encouraged to contact our customer support team before initiating a chargeback or payment dispute.

Many payment-related concerns can be resolved quickly through direct communication.

Fraudulent or abusive chargeback claims may be investigated and appropriate action may be taken where permitted by applicable law.

14. Payment Security Tips

For your protection:

  • Never share OTPs with anyone.
  • Never disclose your UPI PIN.
  • Never share card PINs or CVV numbers.
  • Always verify website authenticity before making payments.
  • Keep your banking credentials confidential.
  • Immediately report any unauthorized transaction to your bank.

15. Third-Party Payment Providers

Payment services available on our website are operated by independent third-party providers.

These providers maintain their own:

  • Privacy Policies
  • Terms of Service
  • Security Standards
  • Operational Procedures

Fenzoria Distribution Hub is not responsible for technical interruptions originating from third-party financial institutions or payment providers.

16. Payment Disputes

If you believe there is an error regarding your payment, please contact our customer support team before taking further action.

Providing complete transaction details allows us to investigate and assist you more efficiently.

17. Policy Updates

We reserve the right to update or modify this Payment Policy at any time to reflect changes in business operations, payment technologies, legal requirements, or industry standards.

The latest version published on our website shall apply to future transactions.

18. Contact Information

For payment-related questions or assistance, please contact:

Fenzoria Distribution Hub

Email: operations@fenzoria.store

Customer Support: +91 1800 892 4307

Business Address: Fenzoria Distribution Hub

Plot No. 312–319 Logistics & Distribution Park Sector
Omega Central Freight Corridor Raipur
Chhattisgarh – 493111, India

Business Hours : Monday – Saturday
09:00 AM – 07:00 PM (IST)